Groupon destination deals
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AVOID!! Bargain Late Holidays (via Groupon) Travel Deals. - Bargain Travel Forum
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Access travel deals. KPX Travel and Groupon.
How to Travel With Groupon: Are Groupon All-Inclusives Legit? My Experience and Advice
Just travel deals. Can you trust a Travel Deal? TripAdvisor LLC is not responsible for content on external web sites. Taxes, fees not included for deals content. I bought a holiday voucher via Groupon to Iceland, thinking we were safe to do so as Groupon were a large reputable company.
The first mistake we made was paying for a holiday which was ambiguous about flight dates and times. It only listed valid dates and stated you needed to contact the travel agents to book a date and flight. This should have been a huge warning! But we had done it previously so thought it would be ok. I will never again buy a voucher without being able to select the flight date, time and airport before purchasing.
So we contacted the travel agency, and to say they were rude would be an understatement. The worst example of this was when the agent tried to make me pay extra for the flight we wanted, saying there were two flights leaving that date and we needed to pay extra for the better flight times.
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- AVOID!! Bargain Late Holidays (via Groupon) Travel Deals. - Bargain Travel Forum - TripAdvisor.
Unfortunately for them we checked with the airline before to see what flights were available and there was only one flight leaving that date, and it was the flight they were pushing us to pay extra for. We at no point confirmed our booking with BLH so, less that 24 hours later, we contacted Groupon.
Groupon said that BLH had confirmed the booking!!?? We had not received a confirmation email and explained to Groupon the issues we had with BLH, and that if indeed the holiday had been booked it was not with my consent. Groupon did not care and just kept quoting their terms and conditions back to me stating once it had been booked they could not issue a refund. Groupon did not question the un consented booking with BLH.
I believe Groupon are still selling BLH travel deals. We then questioned the booking ourselves with BLH. They too admitted that they had no confirmation of our booking on their system, so again I requested a refund and for them to confirm this with Groupon. Instead, an hour later we receive a booking confirmation from them via email!!!
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When we questioned this with BLH they came back with the excuse that bookings can take 24 hours before they show on their systems! Obviously getting nowhere with BLH, we contacted Groupon again and they just kept saying we had no grounds for a refund and had no choice but to use the voucher. So not only were we bullied into a holiday with an agency we no longer trusted, but we had no idea whether or not this booking was legitimate and if we were actually going on holiday, and if we were whether we were getting the full 5 nights we paid for!! I am a keen traveller and have booked many holidays.
This was honestly the worst experience I have ever had. Its the only holiday I have ever booked that has reduced me to tears. Not a feeling I ever want to repeat nor wish anyone else to experience.
Since when is Groupon a reputable company? Stories are rife about merchants remorseful of the deals they made with Groupon that spiraled out of control and ruined or nearly ruined them, as well as the merchants who flatly refused to honor the deals rather than take a beating on losing money on that many transactions or who parleyed the captive Groupon customer into buying more than they wanted. And listen to what the merchants have to say about Groupon's operation. Many travel sites and Groupon are often taken to be reputable simply because they are well known and advertise a lot. What it really means is that many people haven't inquired into them and so naturally haven't heard anything bad.
I'd always look at the company Groupon are offering the deal on, then call them first before buying the deal. I had troubles with Groupon being honored and Groupon sat on their hands rather than helping me. I do not know why people insist on using them. I do not find them reputable. That's a good description! Though to be fair, my family has had some decent deals via Groupon when it comes to eating out.
Thank you, Stephanie, for your story, and everyone else too for your comments.
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My boyfriend and I were about to buy a deal in a hurry but wanted to look around for reviews first. This story might possibly save us a lot of regret in the near future! I'm sure that reading this thread has saved you from some misery and frustration. Groupon and similar voucher companies are used by travel companies quite blatantly as a means of luring customers in so that they can be upsold better hotels, flights or whatever. I've read so many complaints about very restricted dates, poor flight times, added surcharges and goodness knows what else that I struggle to believe that anyonbe has ever been satisfied with the products!
I have just come back from a bargain late holidays deal thru Groupon. Never again. As if my 4 night holiday was booked thru then st their price the flight I was given was I complained about price when I got back but was given a reply to take it up with BLH.